We want your shopping experience at OTBFashions to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, email us at firstname.lastname@example.org
- Items may be exchanged or returned for store credit ONLY.
- ALL SALE ITEMS; INCLUDING BLACK FRIDAY CYBER MONDAY/WEEK, ACCESSORIES, AND GIFT CARDS ARE FINAL SALE.
- Please contact us at email@example.com for a return shipping label. Provide your name, order number and reason for exchange/return
- If merchandise is received after the 5 days it will not be eligible for exchange or store credit. Items must be unworn, unwashed, undamaged with tags attached.
- OTBFASHIONS reserves the right to refuse items that have been worn or damaged after shipping.
- Returns are processed within 5-7 business days of package invoice. OTBFASHIONS reserves the right to limit the number of returns per customer.
If you need to discuss sizing please email me firstname.lastname@example.org
, or leave a chat message on store site. I will be happy to help!
Send all returns/exchange merchandise to:
PLEASE NOTE: OTBFashions is not responsible for lost or stolen packages, or delays by the post office. All shipping costs are charged in US dollars. We do not provide currency conversion. Your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package.
Please be sure to provide accurate information during checkout as order details such as inaccurate credit card information or an invalid shipping address may delay your order.