We want your shopping experience at OTBFashions to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, email us at firstname.lastname@example.org
ALL SALE ITEMS, ACCESSORIES, AND GIFT CARDS ARE FINAL SALE
Return Policy/COVID-19 Update
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy.
We will not be accepting returns of any merchandise until further notice.
Once a product is delivered, we cannot accept it back and
give a refund. We are sorry for any inconvenience.
If you need to discuss sizing please email me email@example.com
, or leave a chat message on store site. I will be happy to help!
PLEASE NOTE: OTBFashions is not responsible for lost or stolen packages, or delays by the post office. All shipping costs are charged in US dollars. We do not provide currency conversion. Your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package.
Please be sure to provide accurate information during checkout as order details such as inaccurate credit card information or an invalid shipping address may delay your order.