Returns & Exchanges

We hope you absolutely love everything you order from Out of the Box Fashion! But if something’s not quite right, here’s how we handle returns and exchanges to keep things smooth and simple.

Returns

We accept returns for store credit within 7 days of your order being delivered.

Returned items must be:

  • Unworn, unwashed, and in original condition

  • Free of stains, odors, pet hair, or damage

  • With all original tags attached

Once your return is approved and received, store credit will be issued within 5–7 business days.

Please note: We do not offer refunds — returns are eligible for store credit only.

Exchanges

Due to fast-moving inventory, we do not offer direct exchanges.
If you’d like a different size or style, simply return your item for store credit and place a new order using your credit.

Non-Returnable Items

All sale and discounted items, accessories (jewelry, handbags, hats, etc.), bodysuits, swimwear, undergarments, gift cards, and white/light-colored pieces are final sale and cannot be returned or exchanged.

How to Start a Return

Submit your return request here with your order number and the item(s) you'd like to return.
If approved, we’ll email you the return instructions.

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for lost, stolen, or delayed returns

Returns must be received within 7 days of approval. Items received after the window will not be accepted.

Where to Send Returns

Out of the Box Fashion LLC
631 N Central Ave, Ste D
Hapeville, GA 30354
📞 (470) 812-9896

Important Notes

  • We reserve the right to refuse returns that show signs of wear, damage, or misuse

  • We may limit the number of returns per customer at our discretion

  • Shipping costs are non-refundable and are charged in USD

  • We do not provide currency conversions — your bank may charge a conversion fee

  • OTB Fashions is not responsible for carrier delays, lost or stolen packages, or customs fees

Please ensure your shipping and billing info is accurate at checkout — order errors like invalid addresses or declined cards may cause delays.

Still have questions?

Email us at support@otbfashions.shop or leave a message in the chat — we’re happy to help with sizing, returns, or anything in between.